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Protecting Consumers

Attorney General Cooper speaking to a group about foreclosure issues.

The Tennessee Attorney General's Office protects consumers and businesses from those who engage in unfair or deceptive business practices.

The office is charged with enforcing the Tennessee Consumer Protection Act. These enforcement actions are brought on behalf of the Division of Consumer Affairs and in the name of the State of Tennessee. Although the Attorney General may seek restitution for consumers who have suffered ascertainable losses, the office cannot represent individual consumers.

The office often pursues cases based on complaints received from consumers. The Attorney General encourages consumers to report any business practice they believe is unfair or deceptive to the Division of Consumer Affairs (DCA) in the Department of Commerce and Insurance. DCA serves as the central coordinating agency and clearinghouse for consumer complaints regarding unfair or deceptive acts or practices.

The Attorney General works to inform the public about fraudulent business practices and common scams so that Tennesseans can avoid becoming victims of fraud.

Free Mortgage Assistance Hotline to Help Distressed Homeowners

Even though the housing market began to rebound in 2012, Tennesseans are still facing foreclosure throughout the state. Free help is available for distressed Tennessee homeowners. Attorney General Bob Cooper announced Tennessee has partnered with the Homeownership Preservation Foundation (HPF) on a hotline to direct these homeowners to available mortgage relief programs. Homeowners with mortgage challenges are encouraged to call the State of Tennessee's free Mortgage Assistance Hotline at 855-876-7283 to receive reliable information and referrals to free foreclosure prevention the mortgage help release or more about the national mortgage settlement.